Effective Date: September 1, 2024
Who We Are
Our website address is: https://chenix.ca
CHENIX INC. is a federally incorporated Canadian business (Corporation No. 1632496-7) based in Ontario, Canada.
We design, manufacture, and sell CHENIX-branded products directly to our customers.
For privacy-related inquiries, you can reach us at:
📧 support@chenix.ca
📍 CHENIX INC., Ontario, Canada
What Personal Data We Collect and Why We Collect It
We collect and process the following types of data:
- Personal information: Name, email address, billing and shipping address, phone number (required for order fulfillment and communication).
- Transactional data: Details of purchases, payment information (processed securely via third-party payment processors), and order history (retained for tax and legal obligations).
- Technical data: Cookies, IP addresses, browser type, and device data for security, analytics, and improving user experience.
We collect this data to:
- Process and fulfill your orders
- Provide customer service
- Improve our website and product offerings
- Comply with legal and tax requirements
Comments
If visitors leave comments on our site (if enabled), we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection.
Media
If you upload images to the website (e.g., for product reviews), you should avoid uploading images with embedded location data (EXIF GPS). Other visitors may be able to download and extract location data from those images.
Contact Forms
If you submit a contact form, we collect your name, email address, and message content. This information is retained for customer service purposes and is not used for marketing without consent.
Cookies
We use cookies to:
- Keep track of your shopping cart
- Remember login sessions (if applicable)
- Collect anonymous analytics (Google Analytics or similar)
You may disable cookies in your browser settings, but this may limit certain site features.
Analytics
We may use analytics services (e.g., Google Analytics) to understand how visitors use our website. These services may collect anonymized data such as page views, device type, and location.
Who We Share Your Data With
We share your data only with trusted third-party providers essential to our operations:
- Payment processors (WooPayments, PayPal, Stripe) – for secure payment handling.
- Shipping and logistics providers – for order delivery.
- Analytics providers (Google Analytics) – for improving site performance.
We do not sell or rent your data to third parties.
How Long We Retain Your Data
- Contact form entries: up to 12 months
- Analytics records: up to 24 months
- Purchase records: retained for up to 7 years for tax and accounting compliance
What Rights You Have Over Your Data
You have the right to:
- Request a copy of your personal data
- Request correction or deletion of your data (except data we must retain for legal or security reasons)
- Withdraw consent to data use (where applicable)
To exercise these rights, contact us at support@chenix.ca.
Where Your Data Is Sent
- Customer data may be processed by providers outside of Canada.
- We ensure that our providers comply with Canadian privacy standards and, where applicable, European GDPR requirements.
How We Protect Your Data
- Encrypted connections (SSL/HTTPS) across the site
- Secure payment gateways (we never store full credit card numbers)
- Restricted access to sensitive customer data
- Regular software updates and security monitoring
What Data Breach Procedures We Have in Place
In the event of a data breach, we will:
- Notify affected users promptly
- Inform relevant regulatory authorities as required by law
- Investigate and remediate the breach
What Third Parties We Receive Data From
We may receive limited data from payment processors (e.g., transaction confirmations) or shipping carriers (e.g., delivery status).
Automated Decision Making and Profiling
CHENIX does not use automated decision-making or profiling based on customer data.
Industry Regulatory Disclosure Requirements
As a Canadian e-commerce business, CHENIX complies with Canadian consumer protection, e-commerce, and privacy regulations.
Contact Information
If you have any questions or concerns about this Privacy Policy or how your data is handled, contact us at:
📧 support@chenix.ca
📍 CHENIX INC., Ontario, Canada